Sawyer Lang Jinkens
Principal Technical Account Manager
About Me
Principal Technical Account Manager with over 9 years of experience in technical customer success and solutions engineering. Specialized in enterprise software platforms with proven expertise in client relationship management and technical implementation.
Experience
Braze
Leading technical account management at a high-growth customer engagement platform. Providing strategic guidance to enterprise clients. Leveraging technical expertise to drive customer success.
Managed complex technical customer relationships. Developed and implemented strategic solutions for client needs. Supported advanced technical integrations and implementations.
Supported client technical onboarding and integration processes. Provided technical support and consulting. Facilitated effective communication between clients and internal teams.
Pendo.io
Advocate on behalf of customers internally, specifically to Product & Engineering teams. Defined processes & deliverables included in engagement.
Tier II technical representative for customer escalations and advanced troubleshooting. Responsible for reproducing customer reported issues and filing product defects with test cases.
Resolved over 3,000 tickets with 98.3% CSAT.
Identified and qualified potential enterprise clients. Developed initial technical understanding of client needs. Supported sales pipeline development.
Languages
English - Native
Skills
- Technical Skills
- csssqlweb sdktechnical account management
- Professional Skills
- customer successenterprise software solutionstechnical consultingstrategic planning
Education
University of North Carolina at Chapel Hill
Bachelor's Degree in Economics & Philosophy2008 - 2012
Completed a dual major combining economic analysis with philosophical inquiry. Developed critical thinking, analytical skills, and interdisciplinary perspective.